Make the decision at the lowest level possible

Delegate Decision Making to the Lowest Level Possible


“Stop escalating. Make decisions at the lowest level of your organization as possible.”

Identifying what the customer values is so self-explanatory to a business person that I still find it incredible how often I find myself reminding people.

A large part of setting up “lean” is the creation of learning loops. Learning Loops are feedback cycles that quickly allow people to understand if things are going as planned and take action if required. These learning loops need the power to change the process to sit with the person who has the responsibility for that process.

This approach challenges the traditional business models but makes complete sense for companies that want to be more responsive to changes in the market and drive participative management styles. It also means that the person making decisions is closest to the actual process (GEMBA), and the chances are that they have the best knowledge of the activity as well.

People need to feel empowered to make decisions and also be held accountable for the results of any decisions. This links directly to creating an environment where failure is not stigmatized.

So if you are responsible for something, are you also empowered to make changes? If not, it might be time to start challenging more.


Our Newsletter

Reagan Pannell

Reagan Pannell

Reagan Pannell is a highly accomplished professional with 15 years of experience in building lean management programs for corporate companies. With his expertise in strategy execution, he has established himself as a trusted advisor for numerous organisations seeking to improve their operational efficiency.

Jump To Section

Yellow Belt Course

Green Belt Course

LEAN SIX SIGMA Online Courses

A Lean Six Sigma Green Belt Masterclass

only €999

Ready to start your journey into the world of Lean with this free course?


A Lean focused continious improvement certification course

only £119

Propel your career forward, tackle complex problems and drive change

Only £167

The ultimate fast-track for future leadership

only £849

Become an expert in change management and complex problem-solving.

Only £1649

Lean Accelerator Program

discover the power of problem-solving


download the syllabus