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At the heart of any world-class Lean organisation is a culture of continuous improvement, front line engagement, lean leadership and an openness to continually learn and evolve. In these articles, we will look at what drives the culture and how you can build that culture in your organisation.
Breaking down organisational silos is not just a strategy—it’s a necessity for achieving operational excellence. When departmental silos form, they
Net Promoter Score: Why ‘Vote 10’ Damages Customer Feedback Integrity and Service Improvement A Sign That Missed the Point A
AI is no longer sci-fi—it’s woven into the fabric of everyday operations, from customer chatbots
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders
#100daysofchange | #11 | Incremental Change
#100DaysOfChange | Day 5: Designing Feedback Loops
#100DaysOfChange | Day 4: Driving Change Daily
#100DaysOfChange | Day 3: Shifting from Doing to Curiosity
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation.
Breaking down organisational silos is not just a strategy—it’s a necessity for achieving operational excellence. When departmental silos form, they
Net Promoter Score: Why ‘Vote 10’ Damages Customer Feedback Integrity and Service Improvement A Sign That Missed the Point A
AI is no longer sci-fi—it’s woven into the fabric of everyday operations, from customer chatbots to predictive maintenance systems. Yet recent missteps remind us that leadership is only as strong as the trust it cultivates. An Australian analysis warns that unchecked AI introduces serious ethical hazards—algorithmic bias, “hallucinations” where models invent false facts, and over-reliance on automation that can lead to legal fallout, reputational damage and societal harm .
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter because they lack structure, conflate ideas and execution, and ignore the psychology of change. Instead, it proposes a three-tier model: ChangeOps (day-to-day execution), Enterprise Change Management (company-wide alignment), and Change Maturity (long-term adaptability), all working together to make change continuous and embedded .
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation. Yet, despite widespread recognition of the need for change, many organizations—and the company as a whole—remain ill-equipped to act decisively. Through a recent Leanscape Lean Academy survey of over 250 professionals, we uncovered critical insights into how leadership, communication, and organisational culture are influencing change readiness.
The results are telling: a Net Promoter Score (NPS) of –25.5 for leadership effectiveness signals a profound trust gap. Our analysis identifies actionable strategies for improving leadership capability, building engagement, and creating resilient, change-ready organizations. In this context, it is essential to consider the role of business smokestacks—the various operational layers and functions within a company—and the importance of integrating and aligning these systems to achieve operational excellence and maintain organizational readiness.
Technological advancements and changes in the external environment are driving organizations to adapt rapidly. The adoption of new technologies, ongoing technological change, and digital transformation are now central to shaping organizational readiness, requiring companies to continuously evolve to remain competitive.
#100daysofchange | #11 | Incremental Change
#100DaysOfChange | Day 5: Designing Feedback Loops
#100DaysOfChange | Day 4: Driving Change Daily
#100DaysOfChange | Day 3: Shifting from Doing to Curiosity
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation.
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