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The operating model defines how strategy is delivered through structure, processes, and governance.
When misaligned, even strong strategies struggle to gain traction.
This category explores how organisations design operating models that support clarity, accountability, and effective decision-making. Topics include roles, decision rights, processes, performance management, and ways of working.
We focus on practical design choices rather than theoretical models, helping organisations avoid unnecessary complexity while ensuring strategic priorities are supported.
Operating models must evolve as strategy and context change. Our insights explore how to adapt models over time without destabilising performance.
This content supports leaders and transformation teams redesigning how their organisation operates to enable execution.
For business leaders, managers, and organisational strategists, understanding strategy execution is critical. The ability to bridge the gap between strategic
Introduction What to Expect from This Article Lean Flow is a methodology that focuses on creating a smooth, uninterrupted flow
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
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In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
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