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Performance management is about enabling performance, not policing it.
When designed well, performance management creates clarity, alignment, and constructive dialogue that supports both short-term delivery and long-term improvement.
This category explores how organisations design performance management systems that link strategic objectives to operational outcomes. We focus on meaningful KPIs, performance routines, and visual management that help teams understand how they are performing and where to improve.
Our insights address common challenges such as too many measures, disconnected targets, and reviews that focus on reporting rather than learning. We explore how performance discussions can shift from explaining variance to identifying improvement opportunities.
Performance management also plays a critical role in leadership behaviour. Articles examine how leaders use data, ask better questions, and create an environment where problems are surfaced early and addressed collaboratively.
This content supports leaders and managers seeking to improve performance without creating bureaucracy. The goal is to use performance management as a tool for focus, learning, and sustained improvement.
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
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A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
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In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
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