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Organisational culture reflects the behaviours that are encouraged, tolerated, or rewarded.
It shapes how decisions are made, how problems are addressed, and how people work together.
This category explores how culture is formed through everyday actions and systems rather than statements or values alone. We focus on how leadership behaviour, routines, and incentives influence culture.
Our insights help organisations move from abstract culture aspirations to practical interventions that support performance and improvement.
Culture change is most effective when aligned with strategy and operational reality, not treated as a standalone initiative.
This content supports leaders seeking to shape culture intentionally and sustainably.
Breaking down organisational silos is not just a strategy—it’s a necessity for achieving operational excellence. When departmental silos form, they
Net Promoter Score: Why ‘Vote 10’ Damages Customer Feedback Integrity and Service Improvement A Sign That Missed the Point A
AI is no longer sci-fi—it’s woven into the fabric of everyday operations, from customer chatbots
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders
#100daysofchange | #11 | Incremental Change
At first glance, the “hero mentality” might seem like a workplace virtue. The hero mentality is a mindset focused on
Introduction What to Expect from This Article Lean Flow is a methodology that focuses on creating a smooth, uninterrupted flow
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
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