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Lasting change happens when behaviours change, not just processes or structures.
This category explores how organisations understand, influence, and sustain behaviour change in support of strategic and operational goals.
Our insights focus on habits, routines, and reinforcement rather than short-term interventions.
This content is relevant for leaders and practitioners seeking to embed new ways of working.
Are you familiar with the term Poka Yoke? This article is for business professionals, process improvement teams, and anyone interested
Introduction What to Expect from This Article Lean Flow is a methodology that focuses on creating a smooth, uninterrupted flow
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
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