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Gen AI in Operations: Aligning Technology with Lean

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In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI in a way that delivers value, not just automation? According to McKinsey’s January 2025 report, embedding intelligent tools into mature Lean practices unlocks both efficiency and innovation, and avoids wasted effort on pointless pilots.
SQM Chile AI combined with Lean
SQM Chile AI combined with Lean

Why Lean is the Bedrock for AI

Lean Thinking emphasises mapping the value stream, reducing waste, and empowering teams, and AI can only deliver on its promise when these principles are already in place. For example:

  • Value‑Stream Mapping reveals slow, error‑prone steps. AI fits best in these gaps, automating low‑value tasks and exposing new improvement opportunities.

  • Error Proofing (Poka‑Yoke) with AI enables real‑time checks—automatically validating data entry or flagging anomalies, preventing defects from going further down the line.

  • Pull Systems & One‑Piece Flow allow AI to enable instant routing of tasks rather than delayed batch processing.

  • Respect for People ensures AI supports human judgement, not replaces it. Teams shift from repetitive tasks to problem-solving roles, boosting engagement and ownership.

A Step‑By‑Step Approach

  1. Map Your Value Stream: Identify choke points and error triggers.

  2. Pilot AI on High‑Impact Tasks: Choose busy but bounded processes, like invoice review or machine monitoring.

  3. Embed Error Proofing: Use AI to catch mistakes before they propagate.

  4. Empower Teams: Train staff to interpret AI insights and act on them.

  5. Iterate Constantly: Use quick cycles of Plan‑Do‑Check‑Act to refine AI deployment and generate new Kaizen opportunities.

Real‑World Results

Moderna manufacturer SQM consolidated ten years of Lean work with analytics and automated monitoring, pushing performance beyond previous ceilings. COOs mapped value streams for maintenance, procurement and compliance—and embedded AI to reduce sluggish manual steps. The result? A smoother flow of information, faster decision‑making, fewer errors, and stronger team climates.

Conclusion

Generative AI isn’t a shortcut—it’s a multiplier. When embedded into disciplined Lean systems, it magnifies gains in flow, quality and responsiveness. But just as adding fuel to a clogged engine doesn’t make it faster, applying AI without a Lean foundation won’t produce lasting results. By aligning technology with mapped processes, error‑proofing and empowered frontline teams, organisations can achieve real productivity and unlock the full potential of both people and machines.

View McKinsey Article

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