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Artificial intelligence is entering a new operational era. Beyond chatbots and predictive analytics, organisations are beginning to deploy AI agents
Net Promoter Score: Why ‘Vote 10’ Damages Customer Feedback Integrity and Service Improvement A Sign That Missed the Point A
Unlock Your Process-Improvement Potential in Just 12 Weeks In today’s fast-paced world, driving meaningful change often feels like trying to
Lean Six Sigma Green Belt Course: The Definitive Guide Lean Six Sigma Green Belt: Unlocking Career Growth Lean Six Sigma
In an era defined by geopolitical uncertainty, supply-chain shocks and evolving digital threats, efficiency alone
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos,
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation.
Artificial intelligence is entering a new operational era. Beyond chatbots and predictive analytics, organisations are beginning to deploy AI agents
Net Promoter Score: Why ‘Vote 10’ Damages Customer Feedback Integrity and Service Improvement A Sign That Missed the Point A
Unlock Your Process-Improvement Potential in Just 12 Weeks In today’s fast-paced world, driving meaningful change often feels like trying to
Lean Six Sigma Green Belt Course: The Definitive Guide Lean Six Sigma Green Belt: Unlocking Career Growth Lean Six Sigma
In an era defined by geopolitical uncertainty, supply-chain shocks and evolving digital threats, efficiency alone no longer suffices. Organisations must develop resilience—the ability not only to absorb disruptions but to adapt and emerge stronger. Drawing on insights from McKinsey’s studies and real-world examples, here is a Lean Thinking framework for building that resilience through stable operations, empowered teams and adaptable systems.
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and partnering with OpenAI to deploy digital employees and AI agents—enhancing efficiency without job cuts. By giving employees ownership and reinforcing customer-centricity, Vince has doubled BNY’s stock price. The shift highlights how combining strategic alignment, people empowerment and operational excellence delivers measurable impact
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI in a way that delivers value, not just automation? According to McKinsey’s January 2025 report, embedding intelligent tools into mature Lean practices unlocks both efficiency and innovation, and avoids wasted effort on pointless pilots.
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a transformative force in operations. According to a 20 March 2025 McKinsey report, only a small fraction of modern organisations have fully leveraged gen AI beyond pilot programmes. Yet those early adopters are already reaping Lean-inspired gains: shorter lead times, fewer defects and more engaged teams. This article explores how gen AI aligns with Lean Thinking, offering a roadmap to sustainable productivity and operational excellence.
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation.
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