Agentic Transformation: How AI Agents Are Redesigning Enterprise Operations
Artificial intelligence is entering a new operational era. Beyond chatbots and predictive analytics, organisations are beginning to deploy AI agents
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Artificial intelligence is entering a new operational era. Beyond chatbots and predictive analytics, organisations are beginning to deploy AI agents
Unlock Your Process-Improvement Potential in Just 12 Weeks In today’s fast-paced world, driving meaningful change often feels like trying to
AI is no longer sci-fi—it’s woven into the fabric of everyday operations, from customer chatbots
In today’s fast-paced business environment, even the most sophisticated systems and technologies hinge on one
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders
#100daysofchange | #11 | Incremental Change
Today, I’ve been pondering something that keeps coming up in conversations about work and leadership lately. You know how making
#100daysofchange | #9 – The Process of Good Results
The process we choose to achieve
#100daysofchange | #8 The “Hero” Mentality vs. Lean Thinking: Why It Holds Continuous Improvement Back
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation.
Artificial intelligence is entering a new operational era. Beyond chatbots and predictive analytics, organisations are beginning to deploy AI agents
Unlock Your Process-Improvement Potential in Just 12 Weeks In today’s fast-paced world, driving meaningful change often feels like trying to
AI is no longer sci-fi—it’s woven into the fabric of everyday operations, from customer chatbots to predictive maintenance systems. Yet recent missteps remind us that leadership is only as strong as the trust it cultivates. An Australian analysis warns that unchecked AI introduces serious ethical hazards—algorithmic bias, “hallucinations” where models invent false facts, and over-reliance on automation that can lead to legal fallout, reputational damage and societal harm .
In today’s fast-paced business environment, even the most sophisticated systems and technologies hinge on one indispensable element: engaged, motivated people. Recent research—from Harvard Business Review’s exploration of “mattering” at work to McKinsey’s analysis of hybrid practices and Tietoevry’s guidance on responsible AI—reveals a common thread: operational excellence succeeds only when every individual feels their efforts matter, daily routines reinforce connection, and new tools are implemented with care. Lean Thinking offers a practical framework for weaving these elements into the fabric of your organisation.
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter because they lack structure, conflate ideas and execution, and ignore the psychology of change. Instead, it proposes a three-tier model: ChangeOps (day-to-day execution), Enterprise Change Management (company-wide alignment), and Change Maturity (long-term adaptability), all working together to make change continuous and embedded .
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation. Yet, despite widespread recognition of the need for change, many organizations—and the company as a whole—remain ill-equipped to act decisively. Through a recent Leanscape Lean Academy survey of over 250 professionals, we uncovered critical insights into how leadership, communication, and organisational culture are influencing change readiness.
The results are telling: a Net Promoter Score (NPS) of –25.5 for leadership effectiveness signals a profound trust gap. Our analysis identifies actionable strategies for improving leadership capability, building engagement, and creating resilient, change-ready organizations. In this context, it is essential to consider the role of business smokestacks—the various operational layers and functions within a company—and the importance of integrating and aligning these systems to achieve operational excellence and maintain organizational readiness.
Technological advancements and changes in the external environment are driving organizations to adapt rapidly. The adoption of new technologies, ongoing technological change, and digital transformation are now central to shaping organizational readiness, requiring companies to continuously evolve to remain competitive.
#100daysofchange | #11 | Incremental Change
Today, I’ve been pondering something that keeps coming up in conversations about work and leadership lately. You know how making
#100daysofchange | #9 – The Process of Good Results
The process we choose to achieve results often shapes the quality and sustainability of those outcomes. While focusing solely on the end result might yield short-term gains, it is the deliberate and value-driven approach taken during the process that ensures long-term success. Proper planning, clear communication, and fostering a mindset of adaptability are key elements in creating a system that delivers consistent results. Organizations that prioritize the “how” over just the “what” are better positioned to innovate, respond to challenges, and build trust with their teams and customers. Ultimately, the emphasis on the process refines the outcome, making it not just successful, but meaningful and enduring.
#100daysofchange | #8 The “Hero” Mentality vs. Lean Thinking: Why It Holds Continuous Improvement Back
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation.
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