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Sustainable change is driven by leadership and culture, not tools alone.
At Leanscape, Change, Leadership & Culture focuses on the human systems that determine whether improvement efforts succeed or fail. While strategies, processes, and methods are important, it is leadership behaviour and organisational culture that ultimately shape performance.
This category brings together insights on how organisations build the capability to lead change effectively and embed new ways of working over time. Our articles explore the practical realities of transformation, including resistance to change, competing priorities, and the challenge of sustaining momentum beyond initial programmes.
Leadership plays a critical role in shaping culture. You will find content on change leadership, leadership development, coaching for improvement, and creating clarity and accountability at all levels of the organisation. Rather than relying on heroic leadership, we focus on building consistent leadership behaviours that support learning, problem solving, and continuous improvement.
Organisational culture is often described as “how things are done around here”. Our insights help organisations understand how culture is shaped through everyday decisions, routines, and incentives. Topics include employee engagement, team empowerment, psychological safety, and behavioural change, all viewed through the lens of operational and strategic performance.
A recurring theme in this category is the development of organisational change capability. Successful organisations treat change as a core skill, not a one-off initiative. We explore how leaders can create simple, repeatable change approaches, supported by clear governance, feedback loops, and learning mechanisms.
This category is particularly relevant for senior leaders, transformation sponsors, HR and L&D professionals, and anyone responsible for leading change in complex environments. Whether you are driving a major transformation or embedding continuous improvement, the goal is the same: to create a culture where people are engaged, leaders lead by example, and change becomes part of everyday work rather than a disruptive event.
In 2025, Leanscape conducted one of its largest surveys to date, gathering insight from nearly 700 professionals across industries, geographies,
Artificial intelligence is entering a new operational era. Beyond chatbots and predictive analytics, organisations are beginning to deploy AI agents
Breaking down organisational silos is not just a strategy—it’s a necessity for achieving operational excellence. When departmental silos form, they
Net Promoter Score: Why ‘Vote 10’ Damages Customer Feedback Integrity and Service Improvement A Sign That Missed the Point A
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In today’s fast-paced business environment, even the most sophisticated systems and technologies hinge on one
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues
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As the pace of change accelerates, organisational success increasingly depends on the ability of leaders
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In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
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BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
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