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Artificial intelligence is entering a new operational era. Beyond chatbots and predictive analytics, organisations are beginning to deploy AI agents
AI is no longer sci-fi—it’s woven into the fabric of everyday operations, from customer chatbots
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos,
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation.
Artificial intelligence is entering a new operational era. Beyond chatbots and predictive analytics, organisations are beginning to deploy AI agents
AI is no longer sci-fi—it’s woven into the fabric of everyday operations, from customer chatbots to predictive maintenance systems. Yet recent missteps remind us that leadership is only as strong as the trust it cultivates. An Australian analysis warns that unchecked AI introduces serious ethical hazards—algorithmic bias, “hallucinations” where models invent false facts, and over-reliance on automation that can lead to legal fallout, reputational damage and societal harm .
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and partnering with OpenAI to deploy digital employees and AI agents—enhancing efficiency without job cuts. By giving employees ownership and reinforcing customer-centricity, Vince has doubled BNY’s stock price. The shift highlights how combining strategic alignment, people empowerment and operational excellence delivers measurable impact
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI in a way that delivers value, not just automation? According to McKinsey’s January 2025 report, embedding intelligent tools into mature Lean practices unlocks both efficiency and innovation, and avoids wasted effort on pointless pilots.
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a transformative force in operations. According to a 20 March 2025 McKinsey report, only a small fraction of modern organisations have fully leveraged gen AI beyond pilot programmes. Yet those early adopters are already reaping Lean-inspired gains: shorter lead times, fewer defects and more engaged teams. This article explores how gen AI aligns with Lean Thinking, offering a roadmap to sustainable productivity and operational excellence.
Wondering whether you should get a Six Sigma Green Belt certification? This credential trains you to lead quality improvement projects
In the quest for operational excellence, organisations invest heavily in digital dashboards and analytics. Yet the simplest, most powerful method
A recent Medium feature, “On Navigating Change: How ChangeOps, Strategy, and Maturity Drive Success”, argues that most transformation efforts falter
Key Takeaways The Kano Model, created by Dr. Noriaki Kano in 1984, categorises product features based on their impact on
BNY’s CEO Robin Vince has turbocharged the bank’s transformation since 2022 by tearing down silos, unifying the corporate culture, and
Organisations today face unrelenting pressure to do more with less. Yet chasing cost cuts without a coherent framework can undermine
In a world increasingly shaped by artificial intelligence, operations leaders face a pivotal question: how do we deploy Gen AI
In an era where “faster, cheaper, better” is more than a catchphrase, generative AI (gen AI) stands out as a
As the pace of change accelerates, organisational success increasingly depends on the ability of leaders to guide teams through transformation.
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